Privacy Policy

Envision 11:11 (“we”, “us”, “our”) is a private custom jewellery and timepiece atelier located at 7 St. Thomas Street, Toronto, Ontario. We respect your privacy and are committed to protecting the personal information you share with us.

This policy explains what we collect, why we collect it, and the choices you have. It applies to www.envision1111.com and to enquiries you send us.

1. Information we collect

Information you give us

When you complete a form on our site or respond to one of our advertisements, we may collect:

• Your name
• Your email address
• Your social media handle, if you choose to provide it
• Details of the piece you are enquiring about, including timelines and preferences
• Any other information you choose to include in a message to us

Information collected automatically

When you visit our site, certain information is collected automatically, including your IP address, browser type, device type, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies.

2. How we use your information

We use the information we collect to:

• Respond to your enquiry and arrange appointments
• Design, quote, and deliver a commission
• Maintain records of pieces we have made, including appraisal and servicing history
• Send you marketing communications, where you have consented to receive them
• Understand how our site is used and improve it
• Measure the performance of our advertising

3. Marketing and your consent

We only send marketing emails to people who have given us express consent to do so, in accordance with Canada’s Anti-Spam Legislation (CASL). Consent is never assumed and is never pre-selected on our forms.

You may withdraw your consent at any time by using the unsubscribe link in any email we send, or by writing to info@envision1111.com. Withdrawing marketing consent does not prevent us from replying to an enquiry you have made.

4. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate our business, and only to the extent required:

• Squarespace — website hosting, form submissions, contact records, and email campaigns
• Meta Platforms — where you contact us through an advertisement or lead form on Instagram or Facebook, and for measuring advertising performance
• Professional advisers and suppliers — where necessary to complete a commission, such as appraisers or stone suppliers

We may also disclose information where required to do so by law.

5. Cookies and advertising technologies

Our site uses cookies to function correctly and to understand site usage. We may also use advertising technologies, including the Meta Pixel, to measure the effectiveness of our advertising and to show relevant advertisements to people who have visited our site.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the site function.

6. How long we keep your information

We keep enquiry and client records for as long as necessary to serve you and to maintain the provenance, appraisal, and servicing history of pieces we have made. Marketing contacts are kept until you withdraw consent. Where information is no longer required, it is deleted.

7. Security

We take reasonable steps to protect your personal information against loss, theft, and unauthorised access. Our site is served over an encrypted connection, and access to client records is limited to those who need it. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Your rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Withdraw your consent to marketing at any time
• Ask us to delete your information, where we are not required to keep it

To make a request, write to info@envision1111.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

9. Children

Our site and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be reflected here.

11. Contact us

Questions about this policy, or about the information we hold, can be sent to:

Envision 11:11
7 St. Thomas Street, Toronto, Ontario
info@envision1111.com